Frequently Asked Questions
Everything you need to know about your Natu.Care shopping experience.
What materials are used in Natu.Care products?
We prioritize sustainability and comfort. Most of our collections are crafted from certified organic cotton, recycled polyester, and eco-friendly dyes to ensure high quality with a low environmental impact.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
Are your manufacturing processes ethical?
Absolutely. Natu.Care only partners with factories that guarantee fair wages, safe working conditions, and zero tolerance for forced or child labor.